Privacy Policy

“GTF IV Enterprises LLC, doing business as The Sandwich Spot (“The Sandwich Spot,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the information you provide when you visit or use our website, mobile services, online ordering platforms, or otherwise interact with us.

Our philosophy is simple: “Love All. Feed All.” We believe that everyone should feel welcome, respected, and included when visiting The Sandwich Spot—whether in one of our restaurants or through our digital platforms. This commitment extends to the way we handle your personal information and to our efforts to make our website and restaurants accessible to individuals with disabilities.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you may have regarding your information.

1. INFORMATION WE COLLECT

Depending on how you interact with The Sandwich Spot, we may collect the following types of information:

Information You Provide to Us

You may voluntarily provide information when you:

Place an online or mobile food order;
Create an account;
Join a rewards or loyalty program;
Sign up to receive emails, text messages, or promotional communications;
Contact us with questions, comments, or feedback;
Participate in contests, promotions, surveys, or other activities;
Apply for employment;
Submit a franchise inquiry; or
Otherwise communicate with us.

This information may include your name, email address, telephone number, mailing address, billing or transaction information, and other information you voluntarily provide.

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processors. We generally do not directly store complete credit card or debit card numbers on our own systems.

Payment information may be subject to the privacy policies and security practices of the payment processor handling your transaction.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address;
Browser type and operating system;
Device type;
Pages visited;
Date and time of your visit;
Referring website;
General geographic information; and
Information regarding how you interact with our website.

We may use cookies, pixels, tags, analytics tools, and similar technologies to help operate, secure, analyze, and improve our website.

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

Process and fulfill food orders;
Process payments and transactions;
Provide customer service;
Respond to questions, comments, and requests;
Manage accounts and loyalty programs;
Send order confirmations and other transactional communications;
Send promotional communications when permitted by law and consistent with your preferences;
Improve our restaurants, website, menu, products, and services;
Understand how customers use our website;
Personalize or improve your online experience;
Conduct surveys, promotions, and other marketing activities;
Prevent fraud and unauthorized activity;
Protect the security of our customers, employees, restaurants, website, and systems;
Comply with legal and regulatory requirements; and
Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

3. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, and evaluate the effectiveness of our marketing.

Some cookies may be provided by third-party service providers, such as analytics, advertising, ordering, payment, or technology providers.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

4. HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services to you. These parties may include:

Payment processors;
Online ordering and delivery providers;
Website hosting and technology providers;
Email and text-message providers;
Customer relationship management and loyalty platforms;
Analytics providers;
Advertising and marketing service providers;
Information security providers;
Professional advisors; and
Other service providers that perform services on our behalf.

These service providers are expected to use information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when we believe disclosure is necessary to comply with applicable law, respond to legal process, protect our rights or property, investigate fraud or other unlawful activity, or protect the safety of our customers, employees, franchisees, or others.

5. THE SANDWICH SPOT FRANCHISE SYSTEM

The Sandwich Spot operates as a franchise system. Individual The Sandwich Spot restaurants may be independently owned and operated by franchisees.

Depending on how you interact with a particular restaurant, certain information may be collected, processed, or maintained by the individual franchisee or by third-party service providers used by that restaurant.

Our franchisees are expected to handle customer information responsibly and in accordance with applicable law and the requirements of The Sandwich Spot franchise system.

This Privacy Policy primarily applies to information collected through websites, platforms, and services operated or controlled by GTF IV Enterprises LLC / The Sandwich Spot. A particular franchise location may maintain its own privacy practices or policies, and we encourage you to review any applicable policy presented when interacting directly with that location.

6. MARKETING COMMUNICATIONS

If you choose to receive promotional emails or text messages from us, we may use your contact information to send information about new menu items, promotions, special offers, events, rewards, and other The Sandwich Spot news.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the email.

For text messages, you may opt out by following the instructions provided in the applicable message, such as replying “STOP.”

Even if you opt out of promotional communications, we may continue to send necessary transactional or service-related communications, such as order confirmations or important account information.

7. CHILDREN'S PRIVACY

Our website and services are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

8. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the circumstances under which it was collected.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include, where applicable:

The right to know what personal information we collect or process;
The right to request access to certain personal information;
The right to request correction of inaccurate information;
The right to request deletion of personal information, subject to legal exceptions;
The right to opt out of certain forms of data processing or sharing where applicable; and
The right to appeal certain privacy-related decisions.

To make a privacy request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising privacy rights provided to you by applicable law.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the right to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

The California Consumer Privacy Act, as amended, may provide additional protections depending on whether and how the law applies to our business.

California residents may submit privacy requests by contacting us using the information below.

We will respond to verifiable requests within the time period required by applicable law.

12. ACCESSIBILITY AND OUR COMMITMENT TO INCLUSION

At The Sandwich Spot, “Love All. Feed All.” is more than a motto. It reflects our commitment to creating welcoming experiences for everyone.

We take accessibility seriously and are committed to making reasonable efforts to provide an accessible experience for individuals with disabilities, both in our restaurants and through our digital platforms.

We strive to design and maintain our website in a manner that is accessible and usable by individuals with disabilities and consistent with applicable accessibility requirements.

Because technology and accessibility standards continually evolve, we are committed to ongoing efforts to improve the accessibility and usability of our digital content.

If you experience difficulty accessing any portion of our website, or if you need assistance placing an order, obtaining information, or accessing any service we provide, please contact us. We welcome your feedback and will make reasonable efforts to provide assistance or an alternative means of accessing the information or service.

Accessibility concerns may be directed to:

The Sandwich Spot
GTF IV Enterprises LLC
Email: info@thesandwichspot.com

We encourage customers to let us know when an accessibility barrier is encountered so that we can work toward addressing it.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, social media platforms, ordering services, delivery providers, or other third-party services.

Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

14. SOCIAL MEDIA

We may maintain accounts or pages on third-party social media platforms. If you interact with us through social media, the platform may collect information about your interaction in accordance with its own privacy policy.

Any information you publicly post or submit through a social media platform may be visible to others.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Your continued use of our website following the posting of changes constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

16. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

GTF IV Enterprises LLC DBA The Sandwich Spot

Email: info@thesandwichspot.com
Website: The Sandwich Spot

We appreciate your trust and are committed to treating your information responsibly.

Love All. Feed All.”